Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. This video will show you how to install a Virgin Media extension cable. There are two outputs from here (the two connectors that are close together on the white box). 4. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Security matters. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Security. Re: No Wall Socket for Quickstart. The kid arriving on Tuesday the 29. Was told that an engineer would come out, look at the sockets and do the switchover. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Plug into the Virgin Media wall socket. 388. Manage Your Account. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Turn on and start the hub. Installation: Wall socket issue. . VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Can't find Wall Socket on 18-11-2021 13:36. A non-split socket will have the sockets and screws in the middle. Buy Multimedia Sockets at Screwfix. 29-12-2022 20:58 - edited 29-12-2022 21:00. The Stream remote. Reply. I cannot find a Virgin wall socket within my flat. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Stay safe online. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Package arrive today and realized I don't have a VM wall socket to. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. on 06-03-2023 09:36. 1. The box does however have a hole in the bottom, through which i could see some. 0 Kudos Reply. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Just a open reach socket. Call the pre-installation and delivery team on 0800 052 1734. . Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Hi. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. My previous sky microfilter attached here. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. 1. 0 Kudos Reply. No virgin media wall socket. Switched On. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Welcome to Virgin Media’s help and support page. Pop the power cable into a nearby plug socket, and turn it on. No Virgin media wall socket. Can I use one of three splitter cables? The middle one is labelled Virgin media. I don't have a virgin media wall socket and this is stressing me out. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. 4 weeks ago. The top “capped” one is marked FM & has been disused since cable went digital. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. on 17-12-2022 10:39. Account - Mobile. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Unscrew the connector from the wall box. We would like to show you a description here but the site won’t allow us. Account - Mobile. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Also tried the Ethernet, not. Whichever is the most suitable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I recently got Virgin broadband installed. You can also add WiFi Max to our. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Ordered VM broadband and was recommended by the website to select the self quick install option. Next, connect the power cable. Sometimes there is no wall box, just a trailing cable. self install. I have also checked outside and there is no box either on my property or on my boundary wall. 32K. Check your DMs btw. When I was going to self-install it, I didn't find any wall socket. Could anyone from the VM - 5395560. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Occasionally only a very short stub of wire is left. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. The Openreach sockets do not work for Virgin Media. easy install. My Virgin Media App. Got my package today and there is an isolated cabled with it but I don't have the wall socket. Push fit the VM-supplied lead onto the socket. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I highly doubt my landlord will allow a virgin coax. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Telewest Cable Wall Sockets. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. Well I can't seem to find anything like that and the closest thing I can find is a. Manage Your Account. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Try the automated service status number 0800 561 0061 to check for any faults in your area. Reply. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Thank you for your post and welcome to the community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. just moved in, can see the brown cable coming in from outside but there's no VM. Security matters. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. £12. I can only find the TV socket. See where this Helpful Answer was postedThanks for your reply. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Thank you. Hi, Same problem here. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. jpeg File size: 143. How do I book a manned installation and what is the usual wait time? I have to. Browse Virgin Media Virgin Media Community. Try the automated service status number 0800 561 0061 to check for any faults in your area. Virgin Fibre Areas only. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I was trying to book an engineer but I didn’t get anywhere. I wanted to check with people on here before trying to get an engineer in, just. I have tried to contact vm but I don’t have a landline number so they w. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Push the red label end of the white cable, into the wall socket. Called 0800 052 1734 as well as 0800 953 9500. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. PS. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. Hello, I'm trying to set up my Virgin Media broadband. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. . . TV, FM and DAB combinations available. Best Regards, Elif. Plug it into a wall socket near one of your existing Powerlines. Account - Mobile. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. com. Post a photo of the "wrong" socket please. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Virgin Media; My Virgin Media; Shop;. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . I just found a box in the closet which has a cable indicated as CABELCON 4. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. ago No those shotgun coax cables will be connected to a sky satellite dish. 100. Virgin Mobile. How do I book an engineer to come out - 5345632. Checked every room in the new house but there were none. Back a step. Tudor. 388. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 15-11-2022 18:53. It probably goes into another room in the house. The wall box may be branded with the logos of an old cable TV company (not VM). Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. There are multiple different branded wall boxes inside our flat but none. The only things visible inside the house are: a openreach Master socket 5. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have a virgin media wall socket with an - 4353656 - 2. Stay safe online. Hi team . Plug the cables into the Hub. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. The cable in the second picture is the one you need to connect too. But I have no Virgin Media Wall socket in my house. I'm currently renovating my living room, including the electrics. It is surface clipped usually. Options. Tried looking but can't see a way to book an engineer for this? Thanks. Call the pre-installation and delivery team on 0800 052 1734. The wall socket I have within my home does not appear to be working. I sign up for vm broadband and I was offered self instalation kit . In your Stream kit you’ll find everything you need to get the Stream box up and running. log into hub3 - 192. You can also check for a loose cable as not all properties have a socket. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. Connect the Hub’s power cable with the blue tab. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Switched On Families. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 89K; 373; 537; Martin_N. Hi. No virgin media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. The wall box may be branded with the logos of an old cable TV company (not VM). . New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 3 minutes ago. Is it necessary to plug the cable to socket for having wifi, if so what can I. Sometimes there is no wall box, just a trailing cable. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. I'm at the stage where I need to plug the -. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. We have a virgin media wall socket with an - 4353656 - 2. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. #2. I'm a Very Insightful Person, I'm here to share knowledge. Account - Cable. The cable could be hidden within, or behind, furniture. Mark as New; Bookmark this message; Subscribe to this message; Mute;. No virgin media wall socket. I think there’s something missing to the Virgin Media wall socket in my flat. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The first thing is to start making alternative arrangements for your internet connectivity. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Options. on 01-02-2023 14:26. tried using website to report fault but cannot report it's not working. Home Phone. Account - Cable. The cable fits in the socket shown in the image attached. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. Placed an order and the lady said we were eligible for quick start self installation. Networking and WiFi. Hi, I just moved to a new house and got my virgin media kit today. Hi @bingoman000. 29-12-2022 20:58 - edited 29-12-2022 21:00. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Browse Virgin Media Virgin Media Community. . There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Answered! Go to Answer. Push the white cable with the black label into the Hub. --Hub 3. For into also image of the. Can anyone help or know how long it takes to g. I'm a Very Insightful Person, I'm here to share knowledge. Call the Pre-installation and delivery team on 0800 052 1734. @adelphiaUK wrote:. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. I am so sorry to hear that you seem to be missing a wall socket in the home. • Check the connection is tightly connected, it will make a 'click' noise. . The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Further exclusions & legal stuff apply. Reduces the number of required wall sockets. Tudor. Being connected to the internet is one of the most important modern essentials in 20. funny that as TV works fine. The power light will start to flash. My understanding is you can only get the quick start kit if the house has had VM in the past. . Plug the cables into the hub. My Virgin Media App. The cable could be hidden within, or behind, furniture. Excludes broadband faults and broadband network outages. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The package was delivered but there is no wall socket for me to plug into. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. All the wall sockets I can see are for BT. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. That is a rooftop aerial outlet for Freeview TV. Then press and hold the security button on one of the original adaptors in your network for two seconds. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. . No wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). . The top “capped” one is marked FM & has been disused since cable went digital. We have the quickstart pack but sadly cannot get broadband set up and working. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. No wall socket. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. So the technician will install a coaxial outlet where you want the modem. Manage Your Account. Pick a category to get started. Need wall socket. Here you’ll find all the help you need for Virgin Media related problems and issues. Following the installation and verification of its functionality, you can browse the web or. Could an engineer be arranged to install please as my account is due to go live today. Virgin cables must only be provided by isolated sockets provided by Virgin Media. provided, I shall give them a call tomorrow. . Virgin Media Community. We're here to help. 168. Second, you'll likely need a manned installation for your VM services. The hub got delivered on time as promised. Stream from Virgin Media. . My Virgin Media App. . Rob. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. TEL1 on the hub should take on your. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. on 25-09-2022 15:41. Call the Pre-installation and delivery team on 0800 052 1734. Up to 3 WiFi Pods if needed. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. I have also checked outside and there is no box either on my property or on my boundary wall. signed up and was given the option of self installation. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Just joined. Now to my Issue: I opted for the self-installation ki. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. New Euro outlet. It has two outputs on the left of the wall box. 19K; 36; 98; Sofia_B. We would like to show you a description here but the site won’t allow us. Only Virgin Media kit can be plugged into their network so not. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Re: No virgin media wall socket. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Account - Mobile. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I'm very sorry to hear about the non wall socket. 22-12-2022 19:19 - edited 22-12-2022 19:20. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. The other is marked TV, & this is used for TV & Broadband. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Not able to set up my broadband. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Virgin Phone Switchover. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Any advise? Sometimes there is no wall box, just a trailing cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You have at least tested the ringing capacitor issue in the diagnostic process. The internal wall boxes are mostly oblong. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. Account - Mobile. This is a little untidy for my likeing. Just joined Options. Manage Your Account. The cable going in will be a double. Stay safe online. Hub 5,. Back a step. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There are 10 types of people: those.